Frangipani Ola Mau    By Curtis Essential Dream Vacations, LLC 





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Spa Etiquette

Spa Etiquette / Cancellation Policy

At Frangipani Ola Mau Spa, we have set out to bring you an environment where the highest levels of skin and body care are provided to nurture the well being of mind, body and spirit. Infusing Western modalities with knowledge of Eastern healing well being,  Frangipani Ola Mau Spa is able to tailor each treatment to any individual's own needs.

It is our goal to make a difference in the lives we touch by offering the highest level of service by trained professionals in the most relaxing environment for our clients.
 
Reservations:
In order to ensure that you obtain your desired appointments, we recommend scheduling your appointment as far in advance as possible to ensure availability. To accommodate your desired appointment a credit card is required at the time of booking to guarantee your reservation. Gift Certificates may also be used in lieu of a credit card to hold your appointment. We hold this information as part of our cancellation policy and only make necessary charges  to your account on the date of your scheduled service. Details of our cancellation policy are provided below.

*Please notify the spa coordinator of any allergies or sensitivities to aromas or ingredients when you schedule your appointment.  
 
Although we offer planned spa packages for your convenience, you are welcome to combine any of our spa and salon services for a custom package that meets your needs. 
 
Cancellation Policies and Fees:

Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa's scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance. 

Any cancellations with less than 24 hours of notice are subject to a cancellation fee amounting to the cost of the scheduled service. Clients who miss their appointments without giving any prior notification will be charged in full for the scheduled service. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time. Additionally, many times our staff will be functioning in an "on call" status and can have travelled to the spa specifically for your service. For these reasons we are obligated to compensate our staff for their time as well as make up for the lost revenue.

When you schedule your appointment with us, you are agreeing to these policies. All services require a credit card or gift certificate to guarantee a reservation so please have your credit card and/or gift certificate ready when booking. An authorization will be held for the estimated amount due for services requested at the time of booking. You may pay with another form of payment if desired upon check out from your spa service. You will not be billed unless there is a cancellation or no show. 

Group Bookings:
For parties of three or more, please contact our group coordinator, Dawn, for group booking policies and availability. A completed contract and deposit are required to secure your appointment and arranged pricing. A 20% gratuity will be added to all spa parties. Exclusive use of the Spa is available; please inquire for fees and available dates.

Cell Phones:

We kindly ask that you turn your cell phones and pagers to vibrate upon arrival and to remember to speak in your very soft spa voice once you enter the spa. Please inform your therapist should you need to make a phone call so that you may do so without disturbing other spa guests. Cell phone use may affect the length of your spa services. 

Prices and Services:
Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur but encourage all clients to inquire about pricing and available services when booking your appointment. 
 
Gift Certificate Policy:
Gift Certificates are available in any amount and may be purchased at the spa, by phone at 808-333-3726 or you may contact us below. Out of town? Too busy? No problem. We will email your gift certificate to you. Unfortunately, we are unable to process any returns or reimburse any payment transactions on gift certificates even if lost, misplaced or stolen. Gift certificates cannot be redeemed as cash. Gift Certificates and vouchers must be mentioned when making your appointment.

Series of Treatments: 
We are unable to process any returns or reimburse any payment transaction on any spa treatment series that are purchased. We will, however, exchange them for other products or spa credit of equal value.

Gratuity:
For your convenience, a 20% service charge in lieu of gratuity, based on PRE-DISCOUNTED kama'ain rates for all Hawaii residents and PRE-DISCOUNTED retail rates for all others, including Groupon/Living Social and Spa Finder, will be automatically applied to your final bill for spa services totalling $50 or more. Your provider will receive 100% of the service charge. Gratuity for exemplary service is discretionary. Prices and services are subject to change without notice.


Check in:
We ask that you please arrive 10-15 minutes prior to your appointment time. We will do our best to accommodate late arrivals. However, the length of service may be adjusted so as to not interrupt the scheduled appointments of other guests. Full price of scheduled services will apply, so please plan accordingly. Of course beyond the check in policies we invite all our guest receiving services to make full use of our relaxing environment here at Frangipani Ola Mau Spa. Come early,  bring a book, relax and enjoy a cup of complimentary tea, available in our relaxation area. Couples and spa parties are more than welcome to bring wine and we will provide the glasses. 

Personal Belongings:
Please leave all jewelry and valuable items at home. Frangipani Ola Mau Spa is not responsible for lost or misplaced items.

Spa Promotions: 
Spa specials cannot be used in combination with any other offer, promotions or third part gift certificates. 
 
Return Policy:

It is our mission to provide you with the highest-quality of skin and body care products with your services. In fact, you may like these products so much that you wish to use them every day in your own home! In the event you purchase any of our spa products for home use and find them to be defective, we will exchange any products within 14 days of purchase, provided a receipt is presented. Unfortunately we cannot provide cash refunds for returned products. Instead a spa credit will be provided for any returned products to be used on any other products or spa services available here at Frangipani Ola Mau Spa.

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